baazi365 Privacy Policy

1 Introduction

This Privacy Policy describes how baazi365 ("baazi365", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the baazi365 platform, including the website at baazi365.io and the baazi365 mobile application.

baazi365 is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh trust us with sensitive information — including their mobile banking details and personal identity — and we take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens to your data when you use baazi365.

By registering a baazi365 account or using the baazi365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the baazi365 platform.

2 Data We Collect

baazi365 collects personal data in two categories: data you provide directly, and data collected automatically when you use the platform.

Data you provide directly:

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game activity, including bets placed, games played, and session duration
• Login timestamps and session identifiers
• Referral source (how you arrived at baazi365)

3 How We Collect Your Data

baazi365 collects your personal data through the following channels:

• Registration forms: When you create a baazi365 account, you provide your name, mobile number, and other required details directly through the registration form.
• KYC verification: When baazi365 requests identity verification, you upload documents directly through the platform's secure verification portal.
• Payment transactions: When you make a deposit or request a withdrawal, your mobile banking number is captured to process the transaction.
• Platform usage: baazi365's servers automatically log technical data about your device and activity each time you access the platform.
• Cookies and similar technologies: baazi365 uses cookies to maintain your session, remember your preferences, and analyse platform usage. See Section 7 for full details.
• Customer support: When you contact baazi365 support via live chat or email, the content of those communications is recorded and stored.

4 Why We Use Your Data

baazi365 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes are:

1. Account management: To create, maintain, and secure your baazi365 account, including verifying your identity and age.
2. Transaction processing: To process deposits, withdrawals, and bonus credits accurately and promptly.
3. Legal compliance: To comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and any other applicable legal obligations.
4. Fraud prevention: To detect and prevent fraudulent activity, account abuse, and unauthorised access to the platform.
5. Responsible gaming: To monitor gaming patterns and identify players who may need support, in line with baazi365's responsible gaming commitments.
6. Customer support: To respond to your enquiries, resolve disputes, and improve the quality of support provided.
7. Platform improvement: To analyse usage patterns and improve the design, performance, and features of the baazi365 platform.
8. Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from baazi365.

baazi365 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

5 Data Sharing

baazi365 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Game providers: baazi365 shares limited technical data with game providers such as Ezugi to enable live casino games to function correctly. Game providers do not receive your financial or identity data.
• Payment processors: Your mobile banking number is shared with bKash, Nagad, or Rocket solely to process your requested transaction. baazi365 does not store your full payment credentials.
• Fraud detection services: baazi365 uses third-party fraud detection tools that may process your IP address and device data to identify suspicious activity. These providers are contractually prohibited from using your data for any other purpose.
• Legal authorities: baazi365 may disclose your personal data to law enforcement or regulatory authorities if required to do so by law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, or sale of baazi365 assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer before it takes effect.

6 Payment Data

baazi365 processes all payments in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. Because these are mobile banking services, the payment data involved is particularly sensitive, and baazi365 applies additional protections to it.

When you make a deposit or withdrawal on baazi365:

• Your mobile banking number is transmitted directly to the relevant payment provider via an encrypted API connection.
• baazi365 does not store your full mobile banking PIN or password at any point.
• baazi365 retains a record of the transaction amount, date, time, and the last four digits of your mobile banking number for account management and dispute resolution purposes.
• Transaction records are retained for a minimum of five years to comply with financial record-keeping obligations.

If you believe an unauthorised transaction has been made on your baazi365 account, contact support immediately at [email protected]. baazi365 will investigate and, where appropriate, work with the relevant payment provider to resolve the issue.

7 Cookies and Tracking Technologies

baazi365 uses cookies — small text files stored on your device — to make the platform work correctly and to understand how players use it. The cookies used by baazi365 fall into three categories:

baazi365 does not use advertising cookies or allow third-party advertising networks to place cookies on the baazi365 platform. You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your baazi365 account.

8 Data Retention

baazi365 retains your personal data for as long as your account is active and for a defined period after account closure, as required by law and legitimate business needs.

• Active accounts: All personal data associated with an active baazi365 account is retained for the lifetime of the account.
• Closed accounts: Following account closure, baazi365 retains identity and transaction records for a minimum of five years to comply with AML and financial record-keeping regulations.
• Support communications: Chat logs and email correspondence are retained for two years from the date of the last communication.
• Technical logs: Server logs and device data are retained for 90 days and then automatically deleted.

After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Security

baazi365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and baazi365 servers.
• Encryption of sensitive data at rest, including identity documents and payment records.
• Role-based access controls that limit which baazi365 staff can access personal data, based on their job function.
• Regular security audits and penetration testing of the baazi365 platform.
• 24/7 monitoring of platform infrastructure for unusual activity or potential breaches.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.

Despite these measures, no online platform can guarantee absolute security. If baazi365 becomes aware of a data breach that affects your personal data, we will notify you promptly and take immediate steps to contain and investigate the breach.

10 Your Privacy Rights

As a baazi365 player, you have the following rights over your personal data. These rights are genuine and baazi365 will honour them without unnecessary delay or obstruction.

To exercise any of these rights, contact baazi365 at [email protected] with the subject line "Data Rights Request". baazi365 will respond within 30 days. In some cases, baazi365 may need to verify your identity before processing your request.

11 Minors

baazi365 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a baazi365 account or provided personal data to baazi365, please contact us immediately at [email protected].

Upon receiving a verified report of underage registration, baazi365 will close the account, delete the associated personal data, and return any real-money balance to the payment method used for deposits, subject to verification.

12 Changes to This Policy

baazi365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, baazi365 will notify registered players via their registered mobile number or email address before the changes take effect. Your continued use of the baazi365 platform after the effective date of any changes constitutes your acceptance of the updated policy.

We recommend reviewing this page periodically, or whenever you receive a notification of changes from baazi365.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way baazi365 handles your personal data, please get in touch with the baazi365 data team:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request"
• Live Chat: Available 24/7 through the baazi365 platform after logging in.
• FAQ: Visit /faq for answers to common questions about your account and data.

baazi365 aims to respond to all privacy-related enquiries within 72 hours. For urgent matters involving suspected unauthorised access to your account, live chat is the fastest way to reach us.